Easy Installation & Management

3cx Software and Phone

Are you looking to replace your company's outdated PBX? With 3CX there is no need to worry about management and installation. R.D. Partners' full suite of telecommunications, consulting, and support services assures a reliable cloud-based infrastructure promising the highest level of security, reliability, and stability in the industry.

Avoid interop issues with tested IP Phones and Headsets.

Through the modern, intuitive management console, you can:

  • Create, edit and delete extensions and DIDs
  • Upgrade IP phone firmware
  • Reprovision & reboot IP phones remotely
  • Import or delete all contacts at once

Security & Backup

When it comes to VoIP security, 3CX sets the standard. 3CX's inbuilt security has been exclusively developed to protect your PBX system from attacks.

  • Increased secure web server configuration
  • Automatic detection & blacklisting of SIP attack tools
  • Global IP Blacklist automatically updated for participating PBXs
  • Traffic to 3CX apps is encrypted via the 3CX Tunnel
  • Voice traffic is encrypted via SRTP
  • Automatic generation and management of SSL certs
  • Revolutionary VoIP Security with A+ rating from SSL lab
  • Automatic Failover for instant backup
  • Encryption between browser and the website ensured via HTTPS
  • Limit access to 3CX management console based on IP

3CX & Microsoft Office 365 Integration

One of the most prominent 3CX v16 features is its enhanced integration with Office 365. One can now easily sync relevant Microsoft Office 365 data with 3CX. This includes:

  • One-way syncing of Office 365 users to 3CX extensions: this means one can automatically create, update and delete 3CX extensions from the Office 365 user list. New Microsoft 365 accounts will create a new extension in 3CX with all of the correct details, automatically.
  • Sync personal contacts from Office 365 to the user’s 3CX phonebook: Staff don’t have to switch between apps when searching for a contact with the 3CX phone system. The personal 3CX phonebook now automatically syncs with the Office 365 contacts.
  • Set user status on 3CX based on the Office 365 calendar: the 3CX integration module automatically sets an extension status and forwarding profile, based on the matching Office 365 calendar.
  • Quickly make calls from synced Microsoft 365 contacts: with the 3CX Browser Extensions for Chrome and Edge, one can quickly make calls using personal Microsoft 365 contacts.
  • Set user status on 3CX based on the Office 365 calendar: the 3CX integration module automatically sets an extension status and forwarding profile, based on the matching Office 365 calendar.

3CX provides integration with the Microsoft Dynamics 365 online CRM. This seamless server-side configuration allows one to easily manage customer interactions, providing support and a range of additional resources to one’s customers. These include:

  • Contact synchronization: inbound calls from external numbers are automatically looked up in your CRM. These details are then added to the contacts in the 3CX phone system and the caller name automatically appears when the same external call rings up in the future.
  • Click to Call: one can launch calls straight from Microsoft Dynamics 365 via 3CX and using the Click2Call Browser extensions.
  • Pop-up calls: a customer’s record will automatically appear when one receives an inbound call.
  • Call Journals: calls are logged as call records in the CRM.
  • Click to Call: one can launch calls from Microsoft Dynamics 365 from 3CX using the Click2Call browser extensions.

Inbound & Outbound Calls

Everyday communications activities are streamlined with Office 365 and 3CX.

In the 3CX phone system , if a contact is matched from an inbound call, the contact record is automatically shown in the user’s selected browser. The contact record is opened in Office 365 if the caller is already a contact.

When the call ends, the call details are added to the contact’s notes. If the caller is not a contact, it creates a new contact and saves the call information in the contact’s notes. One also has the option to create a new contact and save this information.

3CX Exchange Sync

R.D. Partners provides a cloud-based solution to its 3CX cloud-based customers that permits the two-way syncing of voicemails existing in the 3CX system with a user’s Office365 Exchange Online email box.

3CX has built-in functionality to send voicemails to an email user. However, when deleting a voicemail from the 3CX user webclient or via the 3CX voicemail phone menus that voicemail still exists in the Exchange mailbox. The alternative is true as well. If one deletes the voicemail from the Exchange inbox via Outlook, the voicemail still exists in the 3CX system.

3CX Exchange Sync synchronizes the voicemail process between 3CX and Exchange, such that any voicemails that are in the Exchange inbox for a given user are always in sync with the 3CX system. This permits a user to delete unnecessary voicemails from either Exchange or 3CX without disrupting this synchronization.

Slash Costs

By using 3CX, your ongoing telco cost savings will be reduced significantly, and so will the cost of buying, expanding and maintaining your PBX.

  • Decrease your phone bill by up to 80%
  • Licensing based on number of simultaneous calls and not extensions
  • Avoid per-extension licensing and pay per PBX instead
  • Make free inter-office calls and branch calls
  • Use high-quality, inexpensive SIP trunks to reduce outbound call charges
  • Reduce travel expenses with integrated web conferencing
  • Eliminate 800-number phone bills with WebRTC integration
  • Use International DIDs & IP Telephony so customers can call in at competitive rates

Apps & Features

With 3CX, you can take your extension wherever you go. With apps for Android and iOS, softphone for Windows, WebRTC softphone and clientless web conferencing, you are guaranteed to be kept in the loop, always and everywhere. Customers can instantly reach you directly from your website with the 3CX Live Chat & Talk plugin.

Download 3CX apps on your Android / iOS Device

iPhone and Android apps

  • Use your extension from anywhere
  • Benefit from free VoIP calls with your smartphone
  • Save battery life with "PUSH" notifications
  • Connect all apps simultaneously via SIP Forking
  • Enjoy the most progressive Android & iOS VoIP apps in the UC market
  • Benefit from integrated features such as status, web conferencing, instant messaging

Easy-to-Use Windows Softphone

  • Initiate IP Phone calls from your desktop with CTI mode
  • Work remotely from anywhere
  • Easily view the status of your colleagues
  • Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
  • Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
  • Automatically obtain reports on customer and agent activities
  • Includes Wallboard and Q-Manager view

User-friendly WebRTC Softphone

  • Multifunctional web app with inclusive UC features
  • Make calls straight from the browser or easily control calls on your IP phone or smartphone
  • Integrated WebRTC technology resulting in reduced bandwidth usage
  • Web Client extension for Chrome and Edge

3CX Live Chat & Talk: Next Level Customer Communications

  • Allow customers to chat, call or meet with you directly from your website
  • Completely free for you and your customers - no additional subscriptions or charges
  • Real-time communication from your website integrated with your PBX
  • Easy to configure in a few simple steps!

Integrated Video Conferencing

  • Free for up to 250 participants
  • Unlimited users regardless of edition
  • Initiate a conference with one single click
  • Dial into meetings by phone
  • Correlated operability between VoIP and video
  • Bandwidth management and control
  • Remote control assistance for quick & easy troubleshooting - plugin/extension free screen sharing
  • Pre-upload PDFs before meetings
  • Easy-to-use polling tool for feedback

Next-Generation Call Center Features

With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.

  • Call Center Reporting – user activity, team queue, SLA and more
  • Queue Strategies and real-time statistics – round-robin, hunt by threes and more
  • Barge in, listen-in and whisper to agents' calls
  • CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
  • 3CX CRM API to develop your own CRM integration, or engage R.D. Partners to implement and install the integration.
  • Live Chat & Talk with your website visitors and offer real-time support